At LSD Masale, we aim to deliver your favorite spices to your doorstep quickly and safely. Please read our shipping policy to understand how we process and deliver your orders.
1. Order Processing
- All confirmed orders are processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
2. Delivery Time
- Standard delivery time is 3–7 business days depending on your location.
- Remote or rural areas may take slightly longer.
- Customers will receive a tracking link via SMS or email once the order has been dispatched.
3. Shipping Charges
- Free shipping may be offered on specific promotional orders or minimum purchase amounts.
- Standard shipping charges, if applicable, will be shown at checkout before payment.
4. Delivery Areas
- We deliver across India through trusted courier partners.
- If your area is non-serviceable, our team will contact you to arrange an alternative solution.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID to monitor your delivery status.
- In case of delays or delivery issues, you can contact our support team for assistance.
6. Damaged or Missing Products
- If your package arrives damaged or incomplete, please share an unboxing video within 24 hours of delivery.
- Eligible cases will be covered under our Refund & Return Policy.
7. Contact Us
For any shipping-related queries, please contact us:
📍 LSD Masale
3033, 3rd Floor, Currency Tower, Raipur, Chhattisgarh, India
📧 Email: info@lsdmasale.com
📞 Phone: +919244861896