At LSD Masale, we strive to deliver the finest quality spices. If you are not satisfied with your purchase due to damage or product issues, our simple return and refund policy will help you.
1. Return Eligibility
- Customers must apply for a return or refund within 24 hours of receiving the product.
- Only products that are damaged, defective, or different from the order are eligible.
- To validate your return request, you must provide a clear video of the damaged product at the time of unboxing or opening the package.
2. Refund Process
- Once your return request is verified, the refund will be initiated within 2 business days.
- The refund will be credited to the same account or payment methods within 2 days
3. Non-Returnable Items
- Products that have been used, opened without proof of damage, or requested after 24 hours of delivery will not be eligible for return or refund.
- Taste or preference-based dissatisfaction is not considered a valid reason for return.
4. How to Apply for a Return/Refund
- Email us at support@lsdmasale.com with your order ID, reason for return, and a video of the damaged product.
- Our customer service team will review your request and provide the next steps.
5. Contact Us
For any queries regarding returns or refunds, please contact us:
📍 LSD Masale
3033, 3rd Floor, Currency Tower, Raipur, Chhattisgarh, India
📧 Email: info@lsdmasale.com
📞 Phone: +919244861896